Privacy Policy

Welcome to Puchero Cleaning Services. We respect your privacy and are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and other applicable privacy laws.

1. Information We Collect

To provide our cleaning services effectively within Sorrento Oasis, we may collect the following personal information:

• Personal Identity Information: Your full name, email address, and mobile number.
• Service Details: Your specific building and condo unit number within Sorrento Oasis, Pasig City.
• Transaction Data: Details about payments (we do not store full credit card numbers), billing address, and booking history.
• Communication Records: Any messages, feedback, or special instructions you provide regarding your unit.

2. How We Use Your Information

We process your personal data strictly for legitimate business purposes, which include:

• Fulfilling your requested cleaning services and dispatching our cleaning personnel to your specific unit.
• Processing payments and issuing official receipts.
• Communicating with you regarding booking confirmations, reschedules, or cancellations.
• Coordinating with Sorrento Oasis Property Management Office (PMO) if required for entry permits and security clearance.
• Improving our customer service and resolving any disputes or complaints.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share your data with:

• Our Cleaning Staff: Limited strictly to your name, unit number, and specific cleaning instructions necessary to perform the job.
• Sorrento Oasis Admin/Security: If required to secure gate passes or authorize entry for our staff on your behalf.
• Legal Authorities: When reasonably necessary to comply with a legal obligation, a court order, or to protect the rights, property, or safety of our employees or the public.

4. Data Security and Retention

We implement appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with our legal and tax obligations in the Philippines.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the right to:

• Be Informed: Know whether your personal data is being processed.
• Access: Request a copy of the personal information we hold about you.
• Rectify: Correct any inaccurate or incomplete personal data.
• Erase or Block: Request the deletion or blocking of your personal data, subject to legal and contractual obligations.
• Object: Object to the processing of your data for direct marketing or automated profiling.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer at:

Puchero Cleaning Services
Email: privacy@pucherocleaningservices.com
Phone: +63 920 319 9828
Pasig City, Metro Manila, Philippines